Accessibility at Viewcy

Viewcy is where culture lives, and that only works if everyone can get in the door. We want every person who buys a ticket, browses a calendar, or runs an event on Viewcy to be able to do it with a screen reader, with a keyboard alone, at whatever text size they need.

The standard we hold ourselves to

We target Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across viewcy.com, our embeddable event calendar, and our checkout.

This is a self-assessment. We have not commissioned a third-party audit and we do not currently publish a VPAT (Voluntary Product Accessibility Template). We would rather tell you plainly where we stand than imply a level of verification we haven’t earned. If you need formal documentation for a procurement process, email us and we will tell you exactly what we can and cannot attest to.

What we do to keep it that way

• Automated accessibility checks run against our calendar and checkout on every code change.
• Accessibility linting blocks new violations from reaching our main branch.
• We test the ticket-buying flow with a keyboard and with a screen reader.

Where we currently fall short

These are the gaps we know about. We are not claiming conformance in these areas, and each one is tracked as work in progress:

• Reserved-seating charts. Choosing a specific seat from a seating map cannot yet be done with a keyboard alone or with a screen reader. Keyboard and screen-reader access to seat selection is being built into our new seating service. If you hit this, email us and we will reserve seats for you directly.
• Organizer-chosen colours in embedded calendars. Organizers pick their own background, text, and button colours so the calendar matches their site. We warn them when a combination falls below the WCAG AA contrast minimum, but we do not override their choice, so an individual embed on a third-party site may still be low contrast.
• Older parts of our organizer dashboard. Some management screens predate this work and have not been fully reviewed. We are working through them.

Report a barrier

If something on Viewcy blocks you, please tell us. We treat accessibility reports as bugs, not feedback, and a report from one person usually fixes it for everyone.

Email support@viewcy.comwith “Accessibility” in the subject line. It helps if you can tell us the page or link, what you were trying to do, and the assistive technology, browser, and device you were using. We aim to respond within five business days.

If you are trying to buy a ticket and can’t complete the purchase, say so in the subject line and we will help you complete it directly rather than making you wait for a fix.